2019 NACM Annual Conference

Shari Andersen-Head

Research & Planning Services Manager

Superior Court of Arizona in Maricopa County

Shari Andersen-Head has been with the Superior Court of Arizona in Maricopa County for over 22 years and was recently appointed as the Research and Planning Services Manager. Shari holds dual Master’s degrees in Public Administration and Human Resources from Webster University (Luke Airforce Base). She is uniquely qualified for her new position having served as Deputy Criminal Court Administrator for three years, the Strategic Oversight Administrator/Management Analyst for Adult Probation for eight years and served in the Juvenile Department for 11 years. In addition, she spent eight years as an elementary teacher for the Liberty School District located in the southwest valley. Shari is a huge fan of the outdoors and if she and her husband are not traveling and exploring new places, you can find them relaxing on their boat on the lake, or in their trailer in the forest.

23 July

If You Only Have a Hammer: Customizing CourTools to Fit

02:15 PM 03:15 PM Monet 1

23 July

If You only have a Hammer: Customizing CourTools to Fit

03:30 PM 04:30 PM Monet 1

Lonnie Athens

Professor

Seton Hall University

The research interests of Lonnie Athens are in criminology; domination,violence, and conflict; and naturalistic methods. He is the author of three books : Domination and Subjugation in Everyday Life, The Creation of Dangerous Violent Criminals, and Violent Criminal Acts and Actors Revisited. He also has edited or co-edited several anthologies, including Violent Acts and Violentization: Assessing, Applying and Developing Lonnie Athens' Theories and Radical Interactionism on the Rise.

In addition, he has published dozens of articles that have appeared in journals, such as The American Sociologist, Deviant Behavior, Sociological Quarterly, International Journal of Group Tensions, Journal of Classical Sociology, Journal for Theory of Social Behavior, Journal of Contemporary Ethnography, Cultural Studies<>Critical Methodologies, Qualitative Inquiry, International Review of Qualitative Research, Symbolic Interaction, Studies in Symbolic Interaction, and Migration World. Although Athens has spent most of his professional life in academics, he has also worked in a variety of capacities in the criminal justice system, including as an expert witness and consultant for the state and defense in murder trials. His work has been mentioned on episodes of the T.V. series, "Law and Order: Special Victim's Unit," "Murder in the First Degree," and "The Dr. Drew Show," as well as many times in the New York Times.

24 July

Why They Kill: The Court's Role in Preventing Violentization

08:30 AM 10:00 AM Monet 4

Dana Bartocci

Education Outreach and Department Manager

Fourth Judicial District

Dana Bartocci the Education, Outreach and Development Manager at the Fourth Judicial District in the State of Minnesota. The Fourth Judicial District is the largest district in Minnesota 500 staff members and 63 judges. Dana is part of the Court’s Government Alliance on Race and Equity (GARE) Team and leads Race Equity Goals for the courts. Dana also presents large training sessions for both staff and judges as well as department organization development for the district.Dana is a certified Racial Justice Facilitator and enjoys training and facilitating on topics of Diversity, Equity and Inclusion.Dana has presented programs locally and nationally on topics such as Myers Briggs Type Indicator®, Generations in the Workplace, Law Firm Professional Development, Race Equity and Strengths Finder. Prior to joining the Fourth Judicial District, Dana has served as a Career Counselor at the University of Minnesota and worked in Professional Development at a large law firm. She received her J.D. and M.S. in educational administration from the University of Wisconsin, Madison, and her B.A. in political science and cultural studies from the University of Minnesota.

22 July

Implied Bias Through the Lens of Privilege

04:15 PM 05:15 PM Monet 3

Douglas Beach

Judge (Retired)

St. Louis County Circuit Court

Judge Douglas R. Beach was appointed Associate Circuit Court Judge for St. Louis County Missouri in 2005 and appointed to the Circuit Court by Governor Jay Nixon in 2010. Judge Beach had been assigned to the Family Court since he was appointed to the bench in 2005. Elected Presiding Judge in 2017; received the Dudley Dunlop Distinguished Service Award from the St. Louis County Bar Association, the Distinguished Service Award from National Center for State Courts and the Roger Krumm Family Law Excellence Award from the Missouri Bar Association; President of National Association of Presiding Judges and Executive Officers for the United States in 2018.He was an incorporator of the City of Chesterfield in 1988 and served as the City Attorney for 17 years before his appointment to the bench. He was in private practice law in St. Louis, being named in the Best Lawyers of America and a Fellow of the American Academy of Matrimonial Lawyers. Past President of the St. Louis County Bar Association; member of the Women's Lawyers Association, Hispanic Bar Association, St. Louis County Bar, and Lawyers Association; Board Member of AFCC; Board Member of Children's Home Society; and a member of the Program Committee for Kids in the Middle. He has received the "Champion of Kid's Award" and named Outstanding Young Lawyer by the St. Louis County Bar. In 2011, undertook the coordination of the effort to have the St. Louis County voters vote on a 100 million dollar bond issue for the replacement of the Family Court building and the renovation of the Civil Courts building, and supervised the construction. He was recently recognized by Legal Advocates for Abused Women and the Crime Victim Advocacy Center. Started the Veterans Treatment Courts in St. Louis County. Judge Beach received his law degree from New England School of Law (cum laude) in 1973. Member of the Missouri Bar and Massachusetts Bar. Retired from the United States Marine Corps Reserve as a Lieutenant Colonel where he served as Judge Advocate.

23 July

Municipal Courts Promoting the Rule of Law

03:30 PM 04:30 PM Monet 4

Raymond Billotte

Administrator

Judicial Branch of Arizona, Maricopa County

Raymond L. Billotte is the Administrator for the Judicial Branch of Arizona in Maricopa County, serving as the senior executive officer for the nation’s fourth largest trial court.Previously, he served as the District Court Administrator in the 5^th Judicial District of Pennsylvania (Greater Pittsburgh) from 1996-2012 and the 46^th Judicial District of Pennsylvania from 1985-1992.

Mr. Billotte holds a Master’s Degree of Public Management from Carnegie-Mellon University and is a 1991 Graduate Fellow of the Institute for Court Management’s (ICM) Court Executive Development Program.During his tenure with the courts, he has led numerous successful court improvement projects, including caseflow management revisions, jury reform, strategic planning, jail population reduction strategies, and the use of evidence-based practices in both pre-trial and post-adjudicative phases of the criminal justice system.Additionally, he has served as a consultant with USAID addressing criminal justice reforms in the Mexican states of Oaxaca and Chihuahua and has served on numerous state and national court management committees addressing the use of technology in the courts, preservation and transcription of court records, professional development of court managers, and juror diversity.

Mr. Billotte serves on the Board of Directors for the National Association for Presiding Judges and Chief Executive Officers (NAPCO) and is Chair of the Board of Directors of the Justice Management Institute (JMI), a justice system nonprofit consultancy.Previously, Mr. Billotte served on the Board of Directors for the National Association for Court Management (NACM) from 2010-2013. Mr. Billotte is certified as faculty for the ICM’s Leadership, Visioning & Strategic Planning, and Court Financial Management courses.

22 July

NACM Core® Competency - Court Governance (Part 1)

03:00 PM 04:00 PM Cezanne 1 & 2 - Recorded & Live-Streamed

NACM Core

Recorded & Live-Streamed

22 July

NACM Core® Competency - Court Governance (Part 2)

04:15 PM 05:15 PM Cezanne 1 & 2 - Recorded & Live-Streamed

NACM Core

Recorded & Live-Streamed

Kevin Bowling

Trial Court Administrator & Attorney Referee

20th Judicial Circuit Court and the Ottawa County Probate Court

Kevin J. Bowling, JD, MSJA is the Trial Court Administrator and Attorney Referee for the 20^th Judicial Circuit Court and the Ottawa County Probate Court in Ottawa County, Michigan. He is a Past President of the National Association for Court Management, Co-Chair of the COSCA/NACM Joint Technology Committee, and Chair of the DOJ Global Advisory Committee.His work in the judicial system spans more than 40 years with time spent as a court manager, attorney, judicial educator and court consultant, including service in western Africa as Deputy Chief of Party for the Nigeria Justice Sector Assistance Project.Mr. Bowling also served for 20 years in a variety of positions with the Michigan Supreme Court, including State Judicial Educator and Regional Court Administrator.

23 July

NACM Core® Competency - Public Trust & Confidence (Part 1)

02:15 PM 03:15 PM Renoir 1 & 2 - Recorded & Live-Streamed

NACM Core

Recorded & Live-Streamed

23 July

NACM Core® Competency - Public Trust & Confidence (Part 2)

03:30 PM 04:30 PM Renoir 1 & 2 - Recorded & Live-Streamed

NACM Core

Recorded & Live-Streamed

Zenell Brown

Executive Court Administrator

Third Circuit Court of Michigan

As a Court Administrator, Zenell is a team builder, leader, and organizational strategist committed to excellence in public service. She currently serves as the Executive Court Administrator for the Third Circuit Court, the largest Michigan trial court and among the big 10 in the nation. The Third Circuit Court proudly points to its many successful strategic projects and high public satisfaction rating as evidence that its Court leadership is moving in the right direction.

Zenell has garnered respect for her ethical leadership and innovation. She has built her approach on three pillars: communication, leadership responsibility and accountability, and diversity and inclusion. She has shared her “Justice for All” leadership and organizational wisdom at local, state, and national level conferences for court managers and teams. She is a versatile presenter and brings an eclectic mix of tools to share, blending best practices and lessons learned conversations, and lectures with vision boarding exercises and coaching.

A self-professed lifelong learner, Zenell continues to add to her current credentials of Juris Doctor (Wayne State University Law School), Public Service Administration Graduate Certificate (Central Michigan University), Court Administration Certificate (Michigan State University), and Certified Diversity Professional (National Diversity Council-DiversityFirst).

She currently serves on Michigan State Bar’s Alternative Dispute Resolution Committee and the Diversity and Inclusion Advisory Committee, the Michigan Diversity and Inclusion Council Board, as an Associate Member on the National Association of Women Judges’ Face of Justice Committee, and many other professional and civic memberships.

Her pastimes include blogging, mentoring, and sharing positive affirmations and quotes. She is a mom, wife, and great daughter.

23 July

Let's Get Engaged: Building Plans to Increase Public Trust

10:15 AM 11:15 AM Cezanne 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Abhijeet Chavan

Consulting Manager, eSolutions

Tyler Technologies, Inc.

Abhijeet Chavan has over 20 years of technology consulting experience with public sector, higher education, and non-profit clients. Mr. Chavan was named to the Fastcase 50 list of global legal innovators in 2017. He regularly presents at conferences on access to justice and artificial intelligence. Mr. Chavan sits on committees of the State Bar of California, American Bar Association, and National Association for Court Management. Previously, Mr. Chavan served as chief technology officer of a consulting firm; created legal tools WriteClearly, ReadClearly, and DLAW; co-founded a media business; and managed geographic data projects. Mr. Chavan has graduate degrees from the University of Illinois at Urbana-Champaign.

24 July

NACM’s 2019 Plain Language Guide Review

08:30 AM 10:00 AM Monet 1

Genevieve Citrin Ray

Senior Policy Adviser

Justice Programs Office at American University

Genevieve is a Senior Policy Advisor at the Justice Programs Office (JPO) at American University and is the project director of the Right to Counsel National Campaign, a public awareness initiative that uses value-based communication tactics to inform policymakers, criminal justice stakeholders, and the public about the importance of carrying out the Sixth Amendment’s right to counsel, the ways in which this right is not being implemented, the roles everyone from law enforcement officers to prosecutors to judges and court managers can play in ensuring that the constitutional right to counsel is upheld, and how to reform public defense delivery systems with low-cost or no-cost policy solutions. She also works on program development and other criminal justice policy initiatives on the state and local level. Genevieve joined JPO in 2015 after graduating from the Ford School of Public Policy at the University of Michigan with her Master's in Public Policy. Prior to attending the Ford School, she worked as an investigator for the Public Defender Service for the District of Columbia for four years. As an investigator, she realized she wanted to pursue a degree in public policy, focusing on criminal justice reform. At the Ford School, she conducted a qualitative research study that examined how incarceration impacts not only the individual incarcerated but also their families. Genevieve also worked with the Washtenaw County Office of Community Corrections to help create a jail reentry program. Genevieve received her B.A. from Tufts University and grew up in the D.C. area.

22 July

Enhancing Caseflow Management to Ensure the Right to Counsel

03:00 PM 04:00 PM Monet 2

Steven Collins

Senior Program Associate

American University’s Justice Programs Office

Steven Collins is a Senior Program Associate at American University’s Justice Programs Office. He has provided training and technical assistance within the drug court field for the past 8 years and currently works on the office’s National Drug Court Resource Center project – an initiative devoted to providing drug court professionals with resources to enable their programs to operate as effectively as possible. As part of his work on the Resource Center, Mr. Collins is the managing editor of the Drug Court Review, a peer-reviewed journal established to promote research on issues relevant to the treatment court field. Prior to his work on the Resource Center, Mr. Collins worked on the office’s Adult Drug Court Technical Assistance project. He graduated from American University with a B.A. in Political Science and is currently an MPP candidate in American University’s School of Public Affairs.

23 July

Community Engagement to Address the Opioid Crisis

03:30 PM 04:30 PM Monet 3

Renee Danser

Associate Director of Research and Strategic Partnerships

the Access to Justice Lab at Harvard Law School

Drawing on her knowledge of justice system operations and the pressures on the justice system, Ms. Danser joined the Access to Justice Lab at Harvard Law School to incorporate rigorous research into improving access to justice. Ms. Danser believes that for our research to be impactful, we must recognize the strengths and weaknesses of the communities reviewing and incorporating it. Using her court management and non-profit leadership experience, Ms. Danser encourages courts and the justice community to think about their needs and the needs of their users and how to successfully balance those interests. Reach Ms. Danser at rdanser@law.harvard.edu

22 July

Reconciling Accessibility - A Case Study (Repeats at 11:00 AM)

09:45 AM 10:45 AM Monet 1

22 July

Reconciling Accessibility - A Case Study (Repeat of 9:45 AM)

11:00 AM 12:00 PM Monet 1

Alicia Davis

Principal Court Management Consultant

National Center for State Courts

Alicia Davis, J.D., is a Principal Court Management Consultant at the National Center for State Courts where she has worked nationally and internationally to improve judicial proceedings involving children and families. Alicia directs the Family Justice Initiative (FJI) in collaboration with the Conference of Chief Justices and the Conference of State Court Administrators, a project designed to “guide courts toward improved outcomes for families while managing costs, controlling delays and facilitating healthy outcomes for families.” Prior to NCSC, Ms. Davis oversaw family, probate and mediation programs in the administrative offices of the courts in both Colorado and Utah, and practiced child and family law. Ms. Davis received her J.D. from the S.J. Quinney School of Law at the University of Utah and is a trained project management professional and certified mediator. She is fluent in Spanish and English.

22 July

Engaging Modern Families Through the Family Justice Initiative

11:00 AM 12:00 PM Cezanne 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Mark DeKraai

Senior Research Director

University of Nebraska Public Policy Center

Dr. Mark DeKraai received his J.D. from the University of Nebraska College of Law in 1984 and his Ph.D. in Social Psychology from the University of Nebraska-Lincoln in 1990. Dr. DeKraai’s research interests include justice systems, mental health and substance abuse services, and other health and human services. He is interested in how public engagement processes and evaluation results inform public policy.

22 July

Community Engagement Project Overview

11:00 AM 12:00 PM Renoir 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Michelle Dunivan

Business Relationship Administrator

Judicial Branch of Arizona in Maricopa County

Michelle Dunivan, PhD, is the Business Relationship Administrator for the Judicial Branch of Arizona in Maricopa County. She earned a Bachelor of Arts in English Literature and Communication Studies from New Mexico State University, a Master of Arts in Communication from the University of Texas at El Paso, and a Doctor of Philosophy in Communication from The University of Arizona. In her current position, Michelle is responsible for the project management and analysis of new technology projects, the use of data to answer questions and inform decisions throughout the Judicial Branch, improving data integrity, publishing the Annual Report, internal and external surveys, and work on Strategic Projects. Michelle has taught 32 communication courses at colleges and universities, and is a certified trainer for Crucial Conversations. Michelle serves on the Board of Directors, and is the Membership Services Committee Chair for the National Association of Court Management.

23 July

If You Only Have a Hammer: Customizing CourTools to Fit

02:15 PM 03:15 PM Monet 1

23 July

If You only have a Hammer: Customizing CourTools to Fit

03:30 PM 04:30 PM Monet 1

Paul Embley

Director of Technology Services

National Center for State Courts

Paul Embley is the Director of Technology Services at the National Center for State courts. He began his career in Silicon Valley working for the “who’s who” of high tech (along with several of the “who’s no longer”). After 25 years in the for-profit sector, Paul shifted to the public sector to work on integrated justice. In both public and private-sector roles, he has gleaned broad product lifecycle expertise from diverse and challenging projects in more than 45 US states and territories, Australia, many EU nations, and several emerging democracies including Haiti and Nigeria. He has lead IT assessments and justice-related technology initiatives ranging from child welfare and terrorist watchlist to Online Dispute Resolution. He continues to follow potential disrupters such as blockchain and machine learning/data science looking for ways those disrupters might be used advantageously in courts. Paul has worked with US federal agencies including HHS, DHS, FBI, CIA, and TSA, and with Interpol and other international agencies. He continues to be involved at the national and international level on standards efforts including criminal justice, civil justice and court technology.

22 July

Technology Update: AI, Machine Learning & Data Science

04:15 PM 05:15 PM Monet 4

Technology

24 July

Technology Update: National Court Open Data Standards

08:30 AM 10:00 AM Monet 2

Technology

Nancy Fahey Smith

Coach

Sustainable Change Coaching

Nancy Fahey Smith is a coach, teacher, trainer and facilitator with over 10 years of experience working in court training and education, first at the Washington State AOC and at Pima County Superior Court (Tucson, AZ). She currently is co-owner of Sustainable Change Coaching and Consulting. She came to the courts with 16 years of experience in education, both as a community college instructor and a high school teacher in Tucson, and as a curriculum coordinator at the Evergreen State College in Olympia, WA. Nancy taught many kinds of court related classes, including topics such as implicit bias and faculty development, and other court topics like due process and procedural fairness. She has a special interest in adult learning theory and application. Nancy has branched out into a new business, where she and her partner, Leslie Gross, plan to teach court leaders coaching skills to improve employee performance, satisfaction, and retention. She speaks periodically at conferences on topics related to judicial education and publishes articles for the National Association of State Judicial Educators (NASJE). Currently, she serves on the NASJE Board as the Western Region Director as well as on the Communication and Conference Committees. She can be reached at nancy@sustainablechangecoaching.com.

22 July

A Coach Approach: Sustainable Change for Judicial Branch Leadership

03:00 PM 04:00 PM Monet 1

Geoffrey Fattah

Communication Director

Utah State Courts

Geoffrey Fattah is a media/communication professional with over 22 years professional experience. Mr. Fattah worked as a justice reporter for 12 years in Utah, and taught journalism for two years at the University of Utah as an associate professor and graduate fellow. In 2011, Governor Gary R. Herbert appointed Mr. Fattah as Communication Director for the Utah Department of Heritage & Arts. In January of 2016, Mr. Fattah was appointed communication director for the Utah State Courts. He is responsible for media relations, public information, and judicial outreach to the community for Utah’s unified system.
He holds a Bachelor of Communication and a Master of Communication, both from the University of Utah. His research area is legal access theory as applied to public access to court documents and court proceedings.

22 July

Crisis to Communities: The Role of Court Communication

04:15 PM 05:15 PM Renoir 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Giuseppe Fazari

Professor

Seton Hall University

Giuseppe M. Fazari, Ph.D. is a faculty member in the Criminal Justice Department at Seton Hall University where he also served as an Assistant Dean of Continuing Education and Professional Studies. He was a lead developer for the NACM Core Competencies and serves as faculty for the National Center for State Courts. He was a court executive and chief administrative officer for the New Jersey Judiciary and has been an international consultant for the Federal Judiciaries in Nigeria and Ukraine. His first book, Historical Dictionary of American Criminal Justice, was published by Rowman & Littlefield in 2019. He is the writer and director of the award-winning feature documentary, Why They Kill, distributed by the Films Media Group in NYC and based on the book by the Pulitzer Prize–winning author Richard Rhodes. He is a fellow of the Institute for Court Management and is a past president of the New Jersey Association of Criminal Justice Educators.

24 July

Why They Kill: The Court's Role in Preventing Violentization

08:30 AM 10:00 AM Monet 4

Jamie Gillespie

General Manager, On-Line Dispute Resolution

Tyler Technologies

Jamie Gillespie is the general manager for Tyler Technologies’ ODR platform, Modria. She has been working in the court software industry for nearly 20 years and is a certified mediator. She received a BBA in Computer Information Systems from Texas State University.

23 July

Presented by Tyler Technologies: Modria Online Dispute Resolution in Action for Fulton Magistrate Court

09:00 AM 10:00 AM Grand Ballroom 4-9 - Recorded & Live-Streamed

Recorded & Live-Streamed

Sponsored Session

Jill Goldsmith

Executive and Leadership Coach

JSG Executive and Leadership Coaching

Jill has extensive business savvy, developed from working as a trial lawyer for national and international clients. She also has education and experience in evidence-based mental health counseling. Jill combines this unique experience and education to collaborate with leaders, teams, and organizations by providing ongoing support and holding leaders and teams accountable in areas that include:
• strategic planning,
• communication effectiveness,
• organizational development and role clarity,
• time management strategies,
• conflict management, and
• leadership styles.
Through coaching, leaders and teams become more effective and successful, and organizations grow and thrive.
Jill Goldsmith graduated from Washington University in St. Louis with a Bachelor of Arts in Political Science and from Arizona State University Sandra Day O’Connor College of Law. After more than 25 years as a trial lawyer in a national practice, she returned to Arizona State University to earn her Master of Counseling degree. She is a licensed associate counselor (LAC) and a National Certified Counselor (NCC). She is also certified in an emotional intelligence assessment, EQ i-2.0 through Multi-Health Systems and other psychometric assessments.
During her career as a trial lawyer, she represented national and international companies, served as managing partner, and served in other leadership roles for the Phoenix office of a national law firm. Jill also serves in leadership roles in several nonprofit organizations.

22 July

Plenary: Bridging the Gap with the People We Serve

08:30 AM 09:30 AM Grand Ballroom 4-9 - Recorded & Live-Streamed

Recorded & Live-Streamed

22 July

Plenary Follow-Up: The “B” word for leaders: Balancing strength and style to communicate effectively.

09:45 AM 10:45 AM Renoir 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Di Graski

Consultant

National Center for State Courts

Di Graski is grateful to be celebrating her eleventh anniversary working with the National Center for State Courts’ Technology Division. She is an attorney licensed in Colorado and a certified Project Management Professional, and she is keenly interested in staying abreast of emerging technologies and considering their potential impacts on the judicial branch and the rule of law. She has published articles on Blockchain, automated data identification in case filings, and automated enforcement of data-access rules.

22 July

Technology Update: AI, Machine Learning & Data Science

04:15 PM 05:15 PM Monet 4

Technology

Leslie Gross

Trainer, Coach, Consultant

Sustainable Change Coaching & Consulting

Leslie Gross is an experienced trainer and ICF certified coach known for creating interesting and interactive training experiences for leaders at all levels. Leslie worked for Arizona Department of Child Safety (DCS) for over 20 years and as a training coordinator at Arizona Superior Court in Tucson. Leslie has combined her passion for training with her belief that leaders at all levels will benefit from learning coaching skills and integrating a coach approach into their daily leadership routine. Leslie is an Associate Certified Coach with the ICF, a Certified Group Coach and a licensed trainer with Coaching Out of the Box®. She has teamed up with Nancy Fahey Smith; they are now co-owners of Sustainable Change Coaching and Consulting. Leslie can be reached at leslie@sustainablechangecoaching.com.

22 July

A Coach Approach: Sustainable Change for Judicial Branch Leadership

03:00 PM 04:00 PM Monet 1

Leah Gurowitz

Director of Media & Public Relations

D.C. Courts

Leah Gurowitz is Director of Media & Public Relations for the D.C. Courts. She serves as the Courts' public information officer, website content and social media manager and oversees community outreach. Leah participates in media training for new judges and helps coordinate courtwide events. She has consulted on court communications in Ukraine, Albania and Kazakhstan. Leah is currently the President of the Conference of Court Public Information Officers.

Leah began her career on Capitol Hill, first working for then-Senator Al Gore, and later coordinating the Brady Bill for Congressman Edward Feighan. She established the congressional relations division of the COPS Office at the U.S. Department of Justice. After that program reached its goal of funding 100,000 additional community policing officers, Leah returned to Capitol Hill as Chief of Staff to Congresswoman DeLauro.

Leah received a B.A. with honors from Brown University and a J.D. from Vanderbilt University.

24 July

NACM Core® Competency - At the Court’s Core: Best Practices in Public Relations and Communication

08:30 AM 10:00 AM Renoir 1 & 2 - Recorded & Live-Streamed

NACM Core

Recorded & Live-Streamed

Angela Hagaman

Operations Director

East Tennessee State University Center for Prescription Drug Abuse Prevention and Treatment

Angela Marie Hagaman serves as the Operations Director for the East Tennessee State University Center for Prescription Drug Abuse Prevention and Treatment. In this role she provides administrative support to research faculty on a number of studies to include the NIH funded Diversity Promoting Institutions Drug Abuse Research Program (DIDARP), Community Pharmacist Engagement in HCV/HIV Prevention, and Fentanyl-Related Overdose Risk Among Central Appalachians. Ms. Hagaman also coordinates a number of community-based prevention initiatives including targeted outreach to the business community, active engagement with anti-drug coalitions, and implementation of Continuing Medical Education (CME) events. She is currently enrolled in the Doctorate of Public Health program at East Tennessee State University and is a Licensed Professional Counselor Associate (LPCA). She received a Master of Arts in School Counseling in 2007 at Appalachian State University, and a Bachelor of Science in English Secondary Education in 1995 also at Appalachian State University.

23 July

Community Engagement to Address the Opioid Crisis

03:30 PM 04:30 PM Monet 3

Paula Hannaford-Agor

Director of Center for Juries Studies

National Center for State Courts

Paula L. Hannaford-Agor, the Director of the Center for Juries Studies, joined the Research Division of the National Center in May 1993.In this capacity, she regularly conducts research and provides technical assistance and education to courts and court personnel on the topics of jury system management and trial procedure; civil litigation; and complex and mass tort litigation.

Specific research efforts include:

A pilot test of jury instructions intended to reduce the impact of implicit bias on juror decision-making;
Development of a judicial curriculum on preventing and addressing Internet-related juror misconduct;
A series of case studies of summary jury trial programs in six jurisdictions;
A pilot study of juror and jury use of new media;
A study of juror utilization in the Superior Courts of California;
Development of the Jury Managers’ Toolbox, an online diagnostic tool to help court administrators, administrative judges, and jury managers evaluate the effectiveness of their jury operations;
A national survey of judges, lawyers, and jury managers on existing jury improvement efforts;
A national study of civil bench and jury trials in 46 large, urban courts in 2001;

A multi-site examination of the frequency and causes of hung juries in felony cases;
An analysis of judicial removal of jurors for cause and attorney use of peremptory challenges in the Superior Courts of California;
A compilation of innovations in jury management technology; and
An evaluation of the impact of Arizona Civil Rule 39(f) permitting jurors in civil cases to discuss the evidence among themselves.

She has authored or contributed to numerous books and articles on the American jury including Jury Trial Innovations (2d ed. 2006), The Promise and Challenges of Jury System Technology (NCSC 2003), and Managing Notorious Trials (1998).She is faculty for the ICM courses Jury System Management and Promise and Challenges of Jury System Technology.As adjunct faculty at William & Mary Law School, she teaches a seminar on the American jury.

Ms. Hannaford-Agor received the 2001 NCSC Staff Award for Excellence.In 1995, she received her law degree from William & Mary Law School and a Masters degree in Public Policy from the Thomas Jefferson Program in Public Policy of the College of William and Mary.

23 July

Creating Public Trust Through the Juror Experience

10:15 AM 11:15 AM Monet 2

James Hardesty

Supreme Court Justice

Nevada Supreme Court

Justice James W. Hardesty is a native Nevadan.He was elected a Supreme Court Justice for the Nevada Supreme Court in November 2004, was sworn in on January 3, 2005, and was re-elected to the Court without opposition in 2010 and 2016. He served as Chief Justice 2009 and again in 2015.He obtained his J.D. degree in 1975 from the University of the Pacific McGeorge School of Law and returned to the Reno/Sparks area where he was in private practice through 1998. Justice Hardesty was elected District Court Judge for the Second Judicial District Court of Washoe County, Reno, Nevada in November 1998 and served on the bench through December 2004.In November 2001, he was elected by his fellow judges to serve as Chief Judge of the Second Judicial District Court and was reelected Chief Judge in November 2003.

In June 2013, Justice Hardesty was unanimously nominated by his colleagues on the Supreme Court for the William H. Rehnquist Award for Judicial Excellence, a nomination that was also supported by the Chief Judges for the Second and Eighth Judicial District Courts. In 2014, he led the Nevada Supreme Court’s educational effort to amend the Nevada Constitution to create a Court of Appeals, which the voters approved in the November elections. Nevada’s Court of Appeals commenced on January 5, 2015.During his tenure as Chief Justice in 2009 and 2015, Justice Hardesty was a member of the Conference of Chief Justices and was elected to its Board of Directors in 2015.

As a District Court Judge and as a Nevada Supreme Court Justice, he has served on various Supreme Court Commissions including: the Nevada Supreme Court Task Force to create a Business Court in Nevada; the Nevada Supreme Court Task Force studying the Multi-Jurisdictional Practice of Law; the Nevada Supreme Court Commission on Judicial Funding; and the Nevada Supreme Court Committee to Implement Recommendations of the Jury Improvement Commission. Justice Hardesty represented the Nevada Supreme Court on the Nevada State-Federal Judicial Council from 2007 to 2017, serving as chairman from 2009 to 2011 and again from 2014 to 2017. Justice Hardesty currently co-chairs the Nevada Supreme Court Bench-Bar Committee, the Nevada Supreme Court Access to Justice Commission, and the Commission on Statewide Juvenile Justice Reform. He has also chaired and currently serves on the Nevada Legislature’s Advisory Commission on the Administration of Justice and is chair of the Nevada Sentencing Commission, the Nevada Supreme Court Permanent Guardianship Commission, and the Nevada Supreme Court Committee to Study Evidence-Based Pretrial Release.

23 July

Judges and Staff – A Team That Builds Confidence in Nevada’s Justice Initiatives

10:15 AM 11:15 AM Monet 1

JH

Jim Harris

Principal Court Management

National Center for State Courts (NCSC)

Jim Harris is a Principal Court Management Consultant for the National Center for State Courts (NCSC), and NCSC’s Project Director for Court Component Modeling (CCM) project, providing expertise and guidance on court technology projects as well as standards and information sharing initiatives. Before joining NCSC, Jim worked in public- and private-sector organizations implementing technology solutions for courts and has extensive experience in case management systems, electronic filing, electronic warrants, courtroom technology, enterprise architectures, integrated justice systems and access to justice initiatives. Jim has been an active participant and contributor in development of technology standards, including several justice-related standards developed through the OASIS open standards organization. He also staffs the Joint Technology Committee of COSCA and NACM, assisting with guidance to the court community on adoption of new technologies.

Jim is PMP certified and holds a Bachelor of Science in Computer Science and a Master of Science in Management Information Systems from the University of Central Florida.

David Hartt

Director of Knowledge & Information Services

National Center for State Courts

Dr. David Hartt is the Director of Knowledge and Information Services at the National Center for State Courts (NCSC). Prior to joining NCSC, David was the Director of Organizational Leadership and Learning Graduate Programs for the George Washington University, Hampton Roads Center.In addition, David served as a Workplace Performance and Learning executive in the Aerospace and Defense industry and is a retired senior Coast Guard officer. David holds a doctorate in Organizational Leadership, is a certified Project Management Professional (PMP), a Certified Performance Technologist (CPT), a past board member for the International Society for Performance Improvement and (ISPI), and Past President of the Federal Government Distance Learning Association (FGDLA).

22 July

Pushing Management's Buttons to Improve Court Performance

09:45 AM 10:45 AM Monet 4

Danielle Hirsch

Principal Court Management Consultant

National Center for State Courts

Danielle Hirsch is a Principal Court Management Consultant at the National Center for State Courts, with an emphasis on access to justice programs. Danielle brings a broad range of relevant professional experiences to her work at the National Center for State Courts. Immediately prior to joining NCSC, Danielle served as the Assistant Director of the Civil Justice Division of the Administrative Office of Illinois Courts. In this role, Danielle was responsible for leading and managing the judicial branch's work to promote, facilitate and enhance access to justice in Illinois, with a particular emphasis on efforts to remove barriers and increase the ease of interacting with courts by persons who cannot afford lawyers to represent their interests and needs. She was also the Executive Director of the Illinois Supreme Court Commission on Access and before that, the Director of Advocacy at The Chicago Bar Foundation. Among many highlights of her work, Danielle developed and managed an innovative new program, Illinois JusticeCorps, which places college and law students in courthouses to provide procedural assistance to people without lawyers. Danielle has authored numerous articles in law reviews, bar journals and other publications and frequently is called upon to speak at legal, academic and nonprofit meetings and events.

At the beginning of her career, Danielle clerked for the Honorable William Wayne Justice of the US District Court for the Western District of Texas and Justice ZM Yacoob of the Constitutional Court of South Africa. She was also an associate with the K&L Gates law firm in Pittsburgh, Pennsylvania for several years. Danielle has taught at Loyola University Chicago School of Law, the University of Illinois College of Law and John Marshall Law School.

22 July

Transforming the Way Courts Serve SRLs with Portals & AI

11:00 AM 12:00 PM Monet 3

Technology

Collins Ijoma

Principal

Ijoma & Associates

Collins Ijoma is the Principal of Ijoma & Associates, which provides court management consultancy and technical support to court systems around the world. Collins was employed by the Superior Court of New Jersey for 31 years. He served as the Trial Court Administrator of the Court’s largest jurisdiction in Essex Vicinage from 1995 until his retirement in 2013.
Collins was on the Board of NACM for many years and served as its President from 2004 to 2005. He also served on the Board of IACA for many years as Vice President. Collins holds a Bachelor’s degree in Accounting and Business Administration and a Master’s degree in Public Administration from Seton Hall University. He is a Fellow of the Institute for Court Management (ICM) of the National Center for State Courts and was the 2008 recipient of the ICM Star Award, conferred annually to a Fellow for demonstrating excellence in the advancement of court administration through leadership and education. In 2009, Collins was the recipient of NACM’s most prestigious individual award, the Award of Merit, for leadership and excellence. In 2012, Collins was honored by the Association of Black Women Lawyers of New Jersey, “for reaching back to promote and encourage the participation of women, particularly African-American women, in the field of law.”

24 July

Why They Kill: The Court's Role in Preventing Violentization

08:30 AM 10:00 AM Monet 4

Shoreé Ingram

Diversity and Outreach Specialist

Hennepin County District Court

Shoreé Ingram is a Minnesota native and graduate of the University of Minnesota, where she received her Bachelor’s in Journalism and African and African American Studies and returned to complete her Master’s in Human Resource Development and Adult Education. She has used her strengths as a positive, passionate and people-centered thinker to lead internal training and development for Hennepin County District Court leaders and employees on topics of diversity, inclusion and providing excellent service. She now serves as the District’s first ever Diversity and Outreach Specialist, leading race equity strategy, coaching and developing leaders, and participating on several project teams and committees to ensure and advance inclusion and equal access to justice. She also serves on the board of a non-profit that helps people achieve and maintain homeownership and is a graduate of the Josie R. Johnson Leadership Academy.

23 July

Sustaining Community and Government Racial Equity Initiatives

02:15 PM 03:15 PM Monet 3

Peter Kiefer

Retired Court Professional

Peter C. Kiefer is a career court veteran with over 40 years experience working with trial courts in Oregon, Arizona, and California.He has been an administrator in general jurisdiction and limited jurisdiction trial courts; he has also worked for state court administrative offices in both Oregon and California.He has consulted with the judicial systems in Liberia, Moldova, and Beirut, Lebanon, as well as being a member of a NACM delegation that visited the People’s Republic of China. Peter graduated from Santa Clara University with his bachelor’s degree in Political Science, received his Master’s of Public Administration with a specialty in Court Administration from the University of Southern California.In 2016 he became a Fellow of the Institute for Court Management.In 2015 Peter was given the NACM Award of Merit.He is currently helping to host the NACM podcast series – The Court Leader’s Advantage.

22 July

Tell Me Something I Don't Know About Ethics & Public Trust

11:00 AM 12:00 PM Monet 2

Mark Lanterman

Chief Technology Officer

Computer Forensic Services

Mark Lanterman is the Chief Technology Officer of Computer Forensic Services. Mark is a current member of the U.S. Secret Service Electronic Crimes Taskforce. Mark has 28 years of security and forensic experience and has testified in over 2000 cases.
He is faculty at the University of Minnesota, the University of St. Thomas School of Law, Mitchell Hamline Law School, the National Judicial College in Reno, Nevada and the Federal Judicial Center in Washington, DC. Mark is a member of the Minnesota Lawyers Professional Responsibility Board. Mark provides regular commentary on national print and broadcast media.

23 July

Plenary: Cybersecurity and the Dark Web

01:00 PM 02:00 PM Grand Ballroom 4 -9 - Recorded & Live-Streamed

Recorded & Live-Streamed

Technology

23 July

Plenary Follow Up: Son of a Breach: Don’t Be Another Fish in the Dark ‘Net

03:30 PM 04:30 PM Cezanne 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Yolanda Lewis

District Court Administrator

Atlanta Judicial Circuit | Fulton County Superior Court

Yolanda L. Lewis is the District Court Administrator of the Superior Court in the Atlanta Judicial Circuit. With more than 18 years of experience in public safety and court management, Lewis is tasked with managing the largest and busiest court in Georgia. Her role includes oversight of judicial branch operations and programs, providing support and recommendations to judges and elected officials, and strategic leadership on circuit-wide initiatives. Lewis holds a Bachelors of Arts in Criminal Justice and a Masters of Public Administration from the University of South Alabama. She has served as the Vice President of the National Association for Court Management, the President of the Georgia Council of Court Administrators, and faculty for Michigan State’s Judicial Administration Program. She currently serves on the board of a number of community and court related organizations, including the Institute for the Advancement of the American Legal System

22 July

Enhancing Caseflow Management to Ensure the Right to Counsel

03:00 PM 04:00 PM Monet 2

23 July

Mental Health: How Can Courts Respond?

10:15 AM 11:15 AM Renoir 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Richard Lynch

General Counsel

Third Circuit Court

Beginning as a court clerk, Richard Lynch has worked in the Michigan court system in a number of roles over the past 29 years. In his current role, Mr. Lynch regularly collaborates with Ms. Brown regarding administrative operations within the Court.

23 July

Let's Get Engaged: Building Plans to Increase Public Trust

10:15 AM 11:15 AM Cezanne 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Ben Martin

VP Sales and Marketing

Mentis Technology Solutions

Ben Martin was hired by Mentis in the 2010 and has served in a number of key roles in evangelizing and implementing aiSmartBench. He currently serves as Vice President of Sales and Marketing. Ben came to Mentis with over 25 years professional experience in the content management industry.

23 July

Presented By Mentis/ImageSoft: Empowering Court Administrators and Judges in the Digital Age

02:15 PM 03:15 PM Monet 4

Sponsored Session

Stacey Marz

Director, Self-Help & Language Access Services

Alaska Court System

Stacey Marz is the Alaska Court System Director of Self-Help and Language Access Services. She directs the Family Law Self-Help Center that provides remote facilitated statewide self-help services. She creates content and maintains the court’s self-help websites and plain language forms. She also oversees the court’s mediation and court-based parenting coordinator programs. Stacey works on access to justice initiatives, including triage, simplification projects and language access. This includes the Justice for All and Legal Navigator portal projects. She also trains judicial officers and court staff on how to work effectively with self-represented litigants and limited English proficient litigants through interpreters. Stacey is a member of several Alaska Supreme Court committees and working groups. Stacey co-coordinates the SRLN national working group on simplification of court processes. She is a Fellow to the NCSC Institute for Court Management.

22 July

Transforming the Way Courts Serve SRLs with Portals & AI

11:00 AM 12:00 PM Monet 3

Technology

Kate McCloskey

Guardianship Compliance Manager

Nevada Supreme Court

Kate McCloskey is the Guardianship Compliance Manager with the Nevada Supreme Court. Previously, Kate worked as the Director of Quality Assurance for Developmental Services at the Nevada Aging and Developmental Services Division. Kate has 20 years of experience developing comprehensive compliance systems in both the fields of intellectual disability and aging service systems in the states of Maine and Nevada. She received her bachelor’s degree in sociology from the University of Massachusetts, Lowell and her master’s degree in sociology from the University of Nevada, Reno.

23 July

Tips and Tricks in Managing Guardianship Cases

10:15 AM 11:15 AM Monet 3

Kevin McKay

Jury Management Analyst

Michigan AOC

Kevin McKay is the Jury Management Analyst in the Trial Court Services division at the Michigan AOC. Prior to his employment at the Michigan SCAO, McKay served for tow district courts in Michigan as a District Court Magistrate and as a court administrator. A licensed attorney, McKay practiced law for fourteen years prior to employment in the Michigan judicial system.

A member of NACM since 2006, McKay has served as president of two state associations, the Michigan Court Administration Association (MCAA) and the Michigan Association of District Court Magistrates (MADCM).

McKay earned his Juris Doctorate from Regent University School of Law in 1990 and is an alum of Indiana Wesleyan University where he graduated with a Bachelor of Arts in 1987.

23 July

Creating Public Trust Through the Juror Experience

10:15 AM 11:15 AM Monet 2

Norman Meyer

Clerk of Court, Retired

CourtLeader.net

Norman Meyer is a court administration expert after a career as a trial court administrator in state and federal U.S. courts.Mr. Meyer has written and spoken widely on judicial administration topics in the United States and abroad, currently writing a court management blog on found at https://courtleader.net/vantage-point .He is currently a member of the North American Regional Board of the International Association for Court Administration, is an Associate of the Justice Speakers Institute, is a NACM Past President, and has served on the Board of Directors of the National Center for State Courts.He has experience working with many foreign judiciaries, especially in the Russian Federation, Serbia, Ukraine, Moldova, and Albania.He received his M.S. in Judicial Administration from the University of Denver College of Law in 1979, and a B.A. in political science and Russian studies from the University of New Mexico in 1977.

22 July

Staff Performance Appraisals are Terrible: We Can Do Better!

04:15 PM 05:15 PM Monet 2

Kate Mogulescu

Assistant Professor of Clinical Law

Brooklyn Law School

Kate Mogulescu is an Assistant Professor of Clinical Law at Brooklyn Law School, where she directs the Criminal Defense & Advocacy Clinic. Her work and scholarship focus largely on gender issues in the criminal legal system, with special attention to human trafficking. Prior to joining Brooklyn Law School, Kate spent 14 years with The Legal Aid Society, where she served as a supervising attorney in the Criminal Defense Practice. In 2011, she founded the Exploitation Intervention Project, which represents victims of trafficking and exploitation and sex workers who are prosecuted in New York City. She also developed and continues to lead the Survivor Reentry Project at the American Bar Association Commission on Domestic & Sexual Violence, a national training and technical assistance initiative on post-conviction advocacy for survivors of trafficking.

Kate regularly trains public defenders, prosecutors, and other stakeholders in the criminal legal system on best practices, and advocates extensively against the criminalization of vulnerable and exploited people. Kate’s critical analysis of human trafficking policy and discourse has been published in the Florida Law Review, the CUNY Law Review, and the Anti-Trafficking Review. She has also been widely featured in popular media, including an op-ed in The New York Times in 2014 titled “The Super Bowl and Sex Trafficking,” and profiled in The Guardian and The Village Voice. Kate received her J.D. from Yale Law School and B.A. from the State University of New York at Binghamton.

23 July

Building Trust & Reducing Harm for Victims of Trafficking

03:30 PM 04:30 PM Monet 2

Melissa Moss

President/Consultant

CatalystZone

Melissa A. Moss has spent 25 years in civil justice-related work. Last year Melissa formed her own strategy consulting business, CatalystZone -- bringing design thinking and process improvement approaches to the access to justice sector. Her clients have included the Self-Represented Litigation Network, the Massachusetts Legal Assistance Corporation and the Legal Services Committee of the Minnesota Supreme Court. The Former Deputy Director of Strategic Initiatives for the Florida Bar Foundation (IOLA), she also did research and reports for the Florida Access to Civil Justice Commission. She has presented at the ABA/NLADA Equal Justice Conference, the National Association of Administrative Law Judiciary annual meeting, the Stanford LegalDesignLab Law + Design Summit and the State Bar of Michigan Lean Lawyering CLE. A 1994 graduate of Georgia State University College of Law, Melissa is working towards completion of Suffolk Law School’s online Legal Innovation and Technology certificate program.

22 July

Reconciling Accessibility - A Case Study (Repeats at 11:00 AM)

09:45 AM 10:45 AM Monet 1

22 July

Reconciling Accessibility - A Case Study (Repeat of 9:45 AM)

11:00 AM 12:00 PM Monet 1

CM

Cyrana Mott

Assistant Director

Administrative Office of the Illinois Courts

Cyrana Mott, J.D., has served as the Assistant Director of the Administrative Office of the Illinois Courts
(AOIC) in Chicago since 2009 and is responsible for the oversight and management of the Judicial Education Division. The Judicial Education Division coordinates the design, development and delivery of continuing edu-cation curriculum, programs and resources for approximately 945 Illinois judges. In 2016, the Supreme Court of Illinois established the Illinois Supreme Court Judicial College in an effort to expand continuing education opportunities beyond judges to those justice partners that aid the court in the administration of justice. Today, the Judicial College is a 100 member body comprised of six Standing Committees representing judges, proba-tion, circuit court clerks, trial court administrators, guardians ad litem and judicial branch staff (court interpret-ers, court reporters, legal research staff of reviewing and Supreme court, and AOIC staff). Cyrana aided the Ju-dicial College Board of Trustees in the adoption of a governance and operational structure, and continues to serve the Board and the Administrative Office as it guides the development of Standing Committee compre-hensive education plans, curriculum and courses for Judicial College justice partners.

22 July

Implied Bias Through the Lens of Privilege

04:15 PM 05:15 PM Monet 3

Judith Nakamura

Chief Justice

New Mexico Supreme Court

Judith K. Nakamura was appointed to the New Mexico Supreme Court in November 2015. Her appointment gave the Court its first female majority. She took office in December 2015, retained her position after a contested election in November 2016, and was elected to serve as Chief Justice by her colleagues in June 2017 becoming only the fourth woman to serve as Chief Justice in the Court’s 105-year history. Chief Justice Nakamura currently serves as Second Vice President of the National Conference of Chief Justices, is a member of the Executive Committee of the National Judicial Opioid Task Force, and serves on the Board of the National Courts and Sciences Institute. She is an active member of the University of New Mexico’s Alumni Board, an avid hot air balloon pilot, and a volunteer member of the Albuquerque International Balloon Fiesta’s Board of Directors.

22 July

Update on the National Opioid Task Force

03:00 PM 04:00 PM Renoir 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Robert Pack

Executive Director

East Tennessee State University Center for Prescription Drug Abuse Prevention and Treatment

Dr. Robert Pack is Professor of Community and Behavioral Health, Associate Dean for Academic Affairs in the College of Public Health at East Tennessee State University, Executive Director of the ETSU Center for Prescription Drug Abuse Prevention and Treatment and Co-Director of the Opioids Research Consortium of Central Appalachia (ORCA). The Center grew out of a university community collaborative initiated in 2012 to address the regional problem of prescription opioid abuse. In 2017, the Center partnered with the region’s largest health system to open Overmountain Recovery, a non-profit opioid treatment program. In 2018 the Center won the United States Public Health Service award for Excellence in Interprofessional Education Collaboration. Dr. Pack is a frequent peer reviewer for numerous journals and granting agencies, and chairs the Association of Schools and Programs in Public Health (ASPPH) Task Force on Public Health Approaches to Control the Epidemic of Opioid Use Disorder.

23 July

Community Engagement to Address the Opioid Crisis

03:30 PM 04:30 PM Monet 3

Travis Parker

Senior Project Associate

Policy Research, Inc.

Mr. Parker is a Senior Project Associate with Policy Research, Inc. providing training and technical assistance services that draw on his extensive experience as a provider of behavioral health services in correctional facilities, and on his administrative expertise in behavioral health and managed care organizations. He previously served as the Vice President of System Transformation/Tribal Liaison and Director of Clinical Services for Magellan Behavioral Health of Nebraska. Prior to his appointment at Magellan, he was the Deputy Director of the Community Mental Health Center of Lancaster County (CMHCLC), Nebraska, having also served as the Program Director for the Behavioral Health Jail Diversion Program and the Emergency Services, Homeless, and Special Needs Departments at the CMHCLC. Mr. Parker has completed mental health and suicide prevention training with almost 40 sheriffs and municipal police departments in 16 Nebraska counties in the southeastern part of the state, as he also serves as a Crisis Response Counselor offering Intercept 1 diversion opportunities to those counties/communities. Mr. Parker has co-authored three articles published in American Jails, one article in Behavioral Sciences and the Law, and one article in The Prison Journal.He has assisted the communities of Omaha, Nebraska, Kearney, Nebraska and Ames, Iowa, in launching post-booking jail diversion programs. He completed his M.S. in Counseling Psychology from the University of Kansas and is licensed as an Independent Mental Health Practitioner and Certified Professional Counselor in Nebraska.

23 July

The Sequential Intercept Model Decriminalizing Mental Illness

02:15 PM 03:15 PM Cezanne 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Ana Parrack

Deputy Court Operations Manager/Language Access Services Officer

Superior Court of California, County of Orange

Ana Parrack is a Deputy Court Operations Manager/ Language Access Services Officer for the Superior Court of California, County of Orange. Ana has 20 years of experience with the Court and has worked in multiple roles including Training and Procedure Specialist, Program Coordinator Specialist, and Courtroom Operations Supervisor. She currently oversees the Language Access Services unit and is leading the court-wide Language Access expansion initiative. She is passionate about her role and believes that through language access the Court can serve its community by providing meaningful language access assistance to the Limited English Proficient (LEP) court users and the hearing impaired, thereby ensuring the legitimacy of our system of justice and the trust and confidence of Californians in our courts.

22 July

Finding the Way to Justice: Language Access Wayfinding

04:15 PM 05:15 PM Monet 1

Jessica Pearce

Senior Site Manager

National Council of Juvenile and Family Court Judges

Jessica Pearce is a Senior Site Manager in the National Council of Juvenile and Family Court Judges’ Child Welfare and Juvenile Law Department. Ms. Pearce specializes in providing the nation’s juvenile and family courts with state-of-the art training on juvenile justice issues and most recently served as the editor for the Enhanced Juvenile Justice Guidelines. She specializes in the practical application of juvenile justice research and reform. In addition, Ms. Pearce has an extensive background writing and training on alcohol and other drug issues as they relate to juvenile justice including juvenile drug treatment courts. She is one of the country’s foremost experts on juvenile drug treatment courts, having spent more than twenty years developing training and technical assistance tools for use by juvenile drug treatment courts.

24 July

Juvenile Justice Guidelines Update

08:30 AM 10:00 AM Cezanne 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Artie Pepin

Director

New Mexico Administrative Office of the Courts

Artie Pepin has been the Director of the New Mexico Administrative Office of the Courts since 2006. He oversees all aspects of court administration, including case processing, information technology, budgets, and legislation. Mr. Pepin is the 2016-2017 President of the Conference of State Court Administrators (COSCA) and Vice Chair of the National Center for State Courts (NCSC) Board of Directors. He authored the 2016 COSCA policy paper, “An End to Debtors’ Prisons; Effective and Constitutional Fines and Fees Practices” as well as the 2014 COSCA policy paper, “Four Essential Elements Required to Deliver Justice in Limited Jurisdiction Courts in the 21st Century” and the 2012 COSCA policy paper, “Evidence Based Pretrial Release.” He served for six years as Chair of the Bernalillo County Criminal Justice Review Committee and received the 2014 Warren E. Burger award for excellence in state court administration given by the NCSC. Prior to the AOC, he worked at the New Mexico Attorney General’s Office, the New Jersey Court of Appeals, a Philadelphia law firm, and in the Army Judge Advocate General’s Corps.

22 July

COSCA's Whitepaper on Rural Justice

09:45 AM 10:45 AM Cezanne 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Rick Pierce

Judicial Programs Administrator of the Judicial District Operations and Programs Department

Administrative Office of Pennsylvania Courts

Rick Pierce, Judicial Programs Administrator of the Judicial District Operations and Programs Department, has served in the field of court administration for the past thirty years. Prior to his appointment at the Administrative Office of Pennsylvania Courts, Pierce was the district court administrator for Cumberland County. Prior to his 4 ½ year tenure as court administrator, Pierce was the assistant administrator for the 9th judicial district from 1988-1997.

As judicial programs administrator, he is responsible for implementation of programs and education in court administration at the general and limited jurisdiction court levels.

Pierce was elected to the National Association for Court Management Board of Directors in July of2017andcurrentlyservesasadirectorandvicechairoftheGovernanceCommitteeofNACM.

PierceservedasthePresidentfortheMid-AtlanticAssociationforCourtManagementfrom2005- 2006. Previously he served on the MAACM advisory board from1997-2005.

A graduate from Washington and Lee University, Pierce received his Master’s in Public Administration from Shippensburg University in 1995. He has been an active member of the Pennsylvania Association of Court Management, (PACM) since its inception in 1989. He served as a board member from 1994-2001, culminating in his presidency in 2000-2001

23 July

Creating Public Trust Through the Juror Experience

10:15 AM 11:15 AM Monet 2

John Powell

Trial Court Administrator

Oregon Judicial Department

I began my career in Court Administration in 1993 and since have served in several court administration positions in Limited and General Jurisdiction courts In Kansas, Minnesota, Nevada, Wisconsin and Oregon.I also spent two years working on major technology project with a state-wide Court Enterprise Technology Division.Prior to my work in the courts I served 12 years in the United States Army.I graduated from the University of Iowa and received a M.S. in Management from Baker University.

23 July

Managing Training for Staff in a Busy Courthouse

02:15 PM 03:15 PM Monet 2

Mary Ann Price

Court Information Officer

8th Judicial District Court

After working for radio, television, a tech company, a mega resort and the city of Las Vegas, Mary Ann Price joined the Nevada Eighth Judicial District Court as the Court Information Officer in support of 52 jurists and their departments. Working with Hollywood producers and media coordinating films, television series, documentaries, travel shows and special events; addressing issues of homelessness, code enforcement and prison re-entry; making complex technology understandable and interesting; dealing with the day-to-day politics of a top tier tourist city, and doing live news broadcasts, turns out to be great preparation to step into the role of court communications. Outreach is an important aspect of Mary Ann’s work, because everyone benefits: the court educates future generations on the justice system, and students also learn about life choices and careers in the process while having fun.

22 July

Crisis to Communities: The Role of Court Communication

04:15 PM 05:15 PM Renoir 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Karen Purves

International Speaker

innovative impact

Karen’s inspiring and engaging style blends relatable personal stories, leading edge research and proven solutions to truly impact attendees so they can leave the program saying their time was truly well spent. Karen is an award winning International Speaker with particular expertise in how language affects emotions.
In addition to being described as a “favorite” speaker at entire conferences dozens of times, other attendee comments include: “Refreshingly honest”, “attention grabber and keeper” and giving “real answers to real life”.
Karen combines a Bachelor’s and Master’s Degrees and over 25 years business experience along with extensive training at “The Second City” to leave the audience feeling energized and empowered. Karen also has the rare distinction of being a 3-time game show winner!
Throughout the US, Canada, Europe, Asia and Australia, Karen guarantees that attendees will receive useful material, in an engaging way, and practical tools to implement immediately!

25 July

Plenary: Communicate with Strength: Key Words that Enhance Your Effectiveness

09:45 AM 10:45 AM Grand Ballroom 4-9 - Recorded & Live-Streamed

Recorded & Live-Streamed

Lisa PytlikZillig

Research Associate Professor & Senior Research Manager

University of Nebraska Public Policy Center

Dr. Lisa PytlikZillig received both her B.A. and Ph.D. from the University of Nebraska-Lincoln. She is one of the Center’s researchers pioneering the area of Trust and Confidence. Much of her research focuses public engagement processes, especially engagements used to support responsible research and innovation (RRI) and around issues that provoke controversy and conflict.

22 July

Community Engagement Project Overview

11:00 AM 12:00 PM Renoir 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Pierre Quinn

Founder

The Cardell Group

Pierre Quinn is the founder of The Cardell Group a training and consulting firm with a focus on growing leaders across industries. For nearly a decade, he served as a higher education faculty member teaching leadership, business communication, and public speaking courses. As a speaker and consultant, Pierre has served numerous corporate, nonprofit, and educational clients across the country.

Pierre holds graduate degrees in communication and theology from Andrews University. He is the author of two books Leading While Green: How Emerging Leaders Can Ripen Into Effective Leaders and Leading While Scared: How To Find The Courage To Keep Going.

25 July

Plenary: How to Find the Courage to Keep Going

10:45 AM 12:00 PM Grand Ballroom 4 -9 - Recorded & Live-Streamed

Recorded & Live-Streamed

Alyce Roberts

Special Projects Coordinator

Alaska Court System

Alyce Roberts is the Special Projects Coordinator for the Alaska Court System. As a member of the court’s senior staff, she is the AOC’s primary liaison with the clerks of court. Alyce regularly works with court colleagues and justice partners to propose revisions to court rules and develop statewide clerical procedures. She serves on the Alaska Supreme Court’s Civil Rules Advisory Committee. She has worked for the Alaska Court System since 1989, holding a number of positions including clerk of court in Anchorage (the state’s largest general jurisdiction court). She serves on the National Association for Court Management’s (NACM) Board of Directors, the National Center for State Courts “Trends in State Courts” Advisory Committee, chairs NACM’s Communications Committee, and is a Fellow of the Institute for Court Management (2010).

24 July

NACM’s 2019 Plain Language Guide Review

08:30 AM 10:00 AM Monet 1

Zoë Root

Senior Policy Counsel & Adjunct Instructor

Justice Program Office at American University

Zoë Root is Senior Policy Counsel at the Justice Programs Office (JPO) and an Adjunct Instructor in the School of Public Affairs at American University. At JPO, she is the Project Director for the Juvenile Drug Treatment Court (JDTC) Initiative, providing nation-wide training and technical assistance (TTA) on best practices for juvenile treatment courts. She is also to Project Director of MOSAICS, providing TTA to justice stakeholders on how to best identify and provide assistance to survivors of human trafficking in court settings. Prior to joining the American University team, Zoë was a supervising attorney at The Bronx Defenders in New York City. During her time as a public defender, she represented thousands of youth and adults facing felony and misdemeanor charges, trained and supervised first-year attorneys, directed the Prostitution Conviction Vacatur Project and served as a coordinating attorney in the Bronx County human trafficking intervention court. Prior to law school she worked as a court representative at the Center for Alternative Sentencing and Employment Services (CASES), an alternative-to-incarceration program for youth in New York City. Zoë earned her JD at Northeastern University School of Law and holds a BA in Psychology from Vassar College. Zoë can be reached at zoeroot@american.edu.

23 July

Building Trust & Reducing Harm for Victims of Trafficking

03:30 PM 04:30 PM Monet 2

Erika Ruiz

Family Court Services Manager, Family Operations

11th Judicial Circuit of Florida

Erika is the Family Court Services Manager of the 11th Judicial Circuit in Miami, Florida. In this role, Ms. Ruiz has worked endlessly to help the parents and children of her community.She oversees the high conflict family cases that come through her Unit and manages the daily operations of the Unit implementing best practices in service delivery. Working as an arm of the court, she provides direct assistance to the judiciary tasked with making difficult decisions in high conflict cases by rendering recommendations in real time. She graduated at the top of her class with a Master’s Degree in Mental Health Counseling and has extensive knowledge working with families, substance abuse, and criminal offenders. She is a trained parenting coordinator and is bilingual in English and Spanish, which facilitates her work as a Court Manager. She has presented on topics including interventions with high conflict families and court services.

22 July

Enhancing Your Family Court with In-House Clinical Services

09:45 AM 10:45 AM Monet 3

Jesse Rutledge

Vice President, External Affairs

National Center for State Courts

Jesse Rutledge serves as VP for External Affairs at the National Center for State Courts.He oversees the organization’s communications, marketing, information services, associations, conferences, and private development, and is project director on NCSC’s State of the State Courts survey work.He holds a B.A. and M.A. in political science.

22 July

The State of the State Courts: A 5-Year Retrospective

03:00 PM 04:00 PM Monet 3

Susan Sabers

Circuit Court Judge

Second Judicial Circuit

Hon. Susan Sabers was sworn in as a circuit court judge in January of 2013. She serves in the Second Judicial Circuit in Sioux Falls, South Dakota. Judge Sabers earned a political science degree from the University of St. Thomas in 1992. When she graduated with honors from the University of South Dakota School Of Law in 1995, she was voted outstanding graduating student by the faculty and awarded the Gavel Award. Judge Sabers clerked for the Honorable C. Arlen Beam of the Eighth Circuit Court of Appeals for two years, following which she was engaged in the private practice of law until taking the bench in 2013. She was voted Young Lawyer of the Year in 2002 by the South Dakota State Bar Association and previously served as president of the Second Circuit Bar Association. She joined the South Dakota Board of Bar Examiners in 2002, and has chaired the same since 2009. Judge Sabers joined our organization in 2014 and is pleased to return as a speaker on the topic of ethics and court administration.

22 July

Tell Me Something I Don't Know About Ethics & Public Trust

11:00 AM 12:00 PM Monet 2

Henry Sal

President

Computing System Innovations

Henry Sal is the president of Computing System Innovations. His software development career spans 40 years, 30 of which have been at CSI. The past 15 of those have been spent making CSI into one of America’s leading redaction software vendors, with the last 3 years spent leading CSI’s transition to state-of-the-art artificial intelligence for document classification, data extraction, FOIA and redaction. Software the CSI team invented has processed over 7 billion pages of unstructured data. Mr. Sal has been a guest speaker at the Association for Information and Image Management (AIIM), the National Center for State Courts (NCSC), the Property Records Industry Association (PRIA).

22 July

Presented by Computing System Innovations: AI and Lights Out Court Document Processing

03:00 PM 04:00 PM Monet 4

Sponsored Session

Sharon Sayles Belton

V. P. Strategic Partnerships and Alliance

Thomson Reuters

Sharon Sayles Belton, V. P. Strategic Partnerships and Alliance for Thomson Reuters, Government. Responsibilities include the development and management of private sector partnerships that serves our Government Customers; management of key government legal and law enforcement trade associations. She also provides oversight and management of the global CSR “access to justice” projects involving customers and employee volunteerism.
Prior to joining Thomson Reuters, Sayles Belton served as director of Community Relations and Corporate Philanthropy at GMAC Financial Services. While at GMAC, Sayles Belton co-founded a nationwide foreclosure prevention program.
Sayles Belton served as mayor of Minneapolis, Minn., from 1994 to 2001. She was the first woman and first African American to be elect mayor. During her time in office, she achieved national recognition as an expert on public/private partnerships in public safety, neighborhood revitalization and economic development. She served on the Minneapolis City Council for 10 years (1984-1994) and was council president from 1990-1994.

23 July

Presented by Thomson Reuters: Access to Justice - Stories from the Street

10:15 AM 11:15 AM Monet 4

Sponsored Session

RS

Richard Schwermer

Richard Schwermer has been involved in all aspects of court administration for almost 30 years. First as a state level trial court administrator, then as a legislative liaison and Assistant State Court Administrator, he retired as the Utah State Court Administrator in 2019.

Mr. Schwerrmer is committed to translating research into effective evidence based practices in a variety of contexts, including court case management, behavioral health issues in the courts, pre-trial reform, and problem solving courts.

He earned a BA from Colby College in Waterville, Maine, and a Juris Doctorate from the SJ Quinney School of Law at the University of Utah. He now serves as a consultant and faculty for the National Center for State Courts and for the National Association of Drug Court Professionals.

22 July

Engaging Modern Families Through the Family Justice Initiative

11:00 AM 12:00 PM Cezanne 1 & 2 - Recorded & Live-Streamed

Recorded & Live-Streamed

Duane Slone

Circuit Court Judge

Fourth Judicial District Circuit Court

Judge Slone, a former drug trafficking prosecutor, was first elected to the 4^th Judicial District Circuit Court in 1998 and in 2009 he co-founded his judicial district’s Drug Recovery Court. He is widely recognized as an effective collaborator and innovator for his efforts to address the Opioid Driven Addiction Crisis. Currently, Judge Slone serves as Chairman of the 8 State Appalachian-Midwest Regional Judicial Opioid Initiative, the Tennessee Judicial Opioid Initiative and the Tennessee Judicial Conference Problem Solving Committee. He is a member of the National Judicial Opioid Task Force and has been nominated to serve on the SAMHSA Advisory Committee for Women’s Services

23 July

Community Engagement to Address the Opioid Crisis

03:30 PM 04:30 PM Monet 3

Brad Smith

Sr. Justice Consultant

ImageSoft

Brad Smith, with over 30 years of experience as an advisor to the state and local courts / government market, has collaborated with judges, clerks of courts and law enforcement to provide electronic solutions (legal research, eFiling, electronic workflow and judicial dashboards) to increase the efficiency of justice through technology innovations. He is currently the Senior Justice Consultant with ImageSoft, Inc and a contributing member of the Government - Justice and Public Safety projects team.

23 July

Presented By Mentis/ImageSoft: Empowering Court Administrators and Judges in the Digital Age

02:15 PM 03:15 PM Monet 4

Sponsored Session

Kendall Smith

Business Development Manager

Thomson Reuters

Kendall Smith is a Business Development Manager for Thomson Reuters in the Court Management Solutions business line.Our product, Thomson Reuters C-Track, provides comprehensive court case management, including e-filing, e-court, and judicial tools functionality, and is built on modern and scalable technologies for courts of all levels and sizes. C-Track is implemented in 16 states for Appellate Court Case Management and for the UK Royal Courts of Justice; and throughout state courts in California, Pennsylvania, Montana, and Minnesota in various trial and specialty courts.

Kendall has over 25 years experience in the legal and government technologies industry. Prior to joining Thomson Reuters, she held a variety of strategic and senior management roles at LexisNexis File & Serve, and its predecessor companies, which developed the first e-filing and e-service platform in the U.S. and spanning 30 states across the country.She has expertise in court rules for filing and service, e-filing implementations, law firm technology, litigation support, attorney services and law office administration and management. Kendall is also a CEDS certified e-Discovery and information governance specialist, and has worked as a civil litigation paralegal.She holds a Bachelor of Arts degree from the University of Texas at Austin.

23 July

Presented by Thomson Reuters: Access to Justice - Stories from the Street

10:15 AM 11:15 AM Monet 4

Sponsored Session

Pathu Sriphanlop

Administrative Analyst

Orange County Superior Court

Pathu Sriphanlop is the Administrative Analyst for the Orange County Superior Court supporting various divisions within Operations including Civil, Probate and Mental Health, Language Access Services, and Records & Exhibit Management. She earned her bachelor’s degree from University of California, Los Angeles and Master of Public Health from the Colu

2019 NACM Annual Conference

Schedule

Joint Technology Committee (JTC) Meeting (By Invitation Only)

ICM Fellows Leadership Seminar

Registration & Conference Information

Becoming an Inclusive Leader - (By Invitation Only)

Host Orientation

ECP Welcome Session

First Time Attendee Reception

Welcome Reception

Registration & Conference Information

The Doctor is In

Conference Welcome & Presentations

Plenary: Bridging the Gap with the People We Serve

Networking Break

COSCA's Whitepaper on Rural Justice

Plenary Follow-Up: The “B” word for leaders: Balancing strength and style to communicate effectively.

Reconciling Accessibility - A Case Study (Repeats at 11:00 AM)

Enhancing Your Family Court with In-House Clinical Services

Pushing Management's Buttons to Improve Court Performance

Networking Break

Engaging Modern Families Through the Family Justice Initiative

Community Engagement Project Overview

Reconciling Accessibility - A Case Study (Repeat of 9:45 AM)

Tell Me Something I Don't Know About Ethics & Public Trust

Transforming the Way Courts Serve SRLs with Portals & AI

Presented by nCourt: Driving Change in the Court Systems with Component Architecture Technology – What key components are underpinning the need for component modeling adoption?

Lunch & Business Meeting

NCSC Burger Award Presentation

Networking Break

Plenary: Opioid Use Disorder in the Justice System

Networking Break

NACM Core® Competency - Court Governance (Part 1)

Update on the National Opioid Task Force

A Coach Approach: Sustainable Change for Judicial Branch Leadership

Enhancing Caseflow Management to Ensure the Right to Counsel

The State of the State Courts: A 5-Year Retrospective

Presented by Computing System Innovations: AI and Lights Out Court Document Processing

Networking Break

NACM Core® Competency - Court Governance (Part 2)

Crisis to Communities: The Role of Court Communication

Finding the Way to Justice: Language Access Wayfinding

Staff Performance Appraisals are Terrible: We Can Do Better!

Implied Bias Through the Lens of Privilege

Technology Update: AI, Machine Learning & Data Science

Boot Camp

Registration & Conference Information

The Doctor is In

Daily Announcements & Business Meeting

State of the Profession

Presented by Tyler Technologies: Modria Online Dispute Resolution in Action for Fulton Magistrate Court

Networking Break

Let's Get Engaged: Building Plans to Increase Public Trust

Mental Health: How Can Courts Respond?

Judges and Staff – A Team That Builds Confidence in Nevada’s Justice Initiatives

Creating Public Trust Through the Juror Experience

Tips and Tricks in Managing Guardianship Cases

Presented by Thomson Reuters: Access to Justice - Stories from the Street

Lunch on Your Own

Plenary: Cybersecurity and the Dark Web

Networking Break

The Sequential Intercept Model Decriminalizing Mental Illness

NACM Core® Competency - Public Trust & Confidence (Part 1)

If You Only Have a Hammer: Customizing CourTools to Fit

Managing Training for Staff in a Busy Courthouse

Sustaining Community and Government Racial Equity Initiatives

Presented By Mentis/ImageSoft: Empowering Court Administrators and Judges in the Digital Age

Networking Break

Plenary Follow Up: Son of a Breach: Don’t Be Another Fish in the Dark ‘Net

NACM Core® Competency - Public Trust & Confidence (Part 2)

If You only have a Hammer: Customizing CourTools to Fit

Building Trust & Reducing Harm for Victims of Trafficking

Community Engagement to Address the Opioid Crisis

Municipal Courts Promoting the Rule of Law

Party on the Patio

Conference Information

The Doctor is In

Juvenile Justice Guidelines Update

NACM Core® Competency - At the Court’s Core: Best Practices in Public Relations and Communication

NACM’s 2019 Plain Language Guide Review